Broadband Service Testing Solutions
We have over 25 years’ experience in delivering bespoke solutions which not only reduce the number of unnecessary engineer dispatches but also pinpoint the precise location, nature and seriousness of faults on the copper plant, including fibre to the cabinet (FTTC) deployments.
We pride ourselves on a strong culture of innovation, developing and implementing systems which bring value and longevity to our clients’ networks.
Established in 1983, City Computing Limited (CCL) has built a reputation for delivering first class and reliable automated testing solutions. Our products are cost effective with some of the longest product life cycles to be found in the telecoms sector.
In order to reduce operating costs and improve quality of service to consumers telecoms service providers constantly seek to reduce the numbers of engineers being dispatched unnecessarily on call outs.
Broadband Service Assurance
In the past telephones on Plain Old Telephone Services (POTS) connections were simple devices and the vast majority of consumer fault reports could be attributed either to cable pair faults or more infrequently to POTS switch faults. Telecoms service providers developed uncomplicated but effective fault management systems which delivered a reliable telephony service through simple but routine nightly proactive troubleshooting of the copper plant.
With the advent of triple play services, bringing together the Internet, television (video on demand [VoD] or live stream) and phone (voice over IP [VoIP] services), it is often overlooked that the overwhelming majority of broadband networks are built on POTS connections on the existing copper plant: most often fibre optic networks are used to provide the backbone IP network and the POTS copper plant is used to deliver the last mile to subscribers.
Whilst cable pair faults remain an issue for telecoms service providers delivering digital telephony to consumers, the issues which must be taken into account in a modern testing process are significantly more complex.
Modern test solutions need to cater for testing of high-speed data connections to web servers via local fibre optic loop, which typically involves testing not only the copper pairs but also central office transmission and home reception devices.
Test sets without advanced and accurate measurement and diagnostic functionalities will prevent telecoms service providers from meeting consumer expectations for inexpensive high-speed data connections, including both reliable Voice over IP (VoIP) communications and video on demand services.
Faults sometimes lie in the consumer’s own equipment or other telecoms service providers’ systems but the process of locating and diagnosing the fault is often complex. If telecoms service providers ignore or fail to fix problems when consumers report them, they risk overburdening the operations team, customer dissatisfaction and lost revenue over disputed service charges as well as regulatory penalties incurred for poor customer service.